Refund policy
Last Updated: May 20, 2026
Thank you for shopping at MoonRat.
Because our products are digital instant-download files, please read this policy carefully before making a purchase.
Digital Product Policy
All products sold through MoonRat are digital products delivered electronically. No physical items will be shipped.
Due to the nature of digital products and the immediate access provided after purchase:
All sales are final.
We do not accept returns, exchanges, or cancellations after an order has been completed and files have been made available for download.
Exceptions
We want customers to have a positive experience and will gladly assist if you experience:
- Corrupted or damaged files
- Missing files
- Duplicate purchases made accidentally
- Incorrect files received
- Download issues caused by our system
If you experience any of these issues, please contact us at:
Email: MoonRatStudio@gmail.com
Please include:
- Your order number
- The email used during purchase
- A brief description of the issue
We will review requests and make reasonable efforts to resolve the issue promptly.
File Compatibility
Customers are responsible for reviewing product descriptions and ensuring they have the necessary software, hardware, and knowledge to use the purchased files.
We cannot issue refunds due to:
- Purchasing by mistake
- Failure to read product descriptions
- Incompatibility with personal software or devices
- Not having the required programs to open files
- Changing your mind after purchase
- Lack of knowledge regarding file use
Contact Us
Questions regarding this Refund Policy can be sent to:
MoonRat
Email: MoonRatStudio@gmail.com
Website: TheMoonRat.com