Shipping policy

Last Updated: May 20, 2026

Thank you for shopping at MoonRat.

Digital Product Delivery

All products sold through MoonRat are digital instant-download products.

No physical products will be shipped.

After your payment has been successfully processed, your purchased files will be delivered electronically and made available for download.

Customers will typically receive access immediately after purchase, although delivery times may vary slightly due to payment processing or technical delays.

Download Access

After completing your order, you should receive:

Access to your purchased files through your order confirmation page
A confirmation email containing download information (if applicable)

If you do not receive access within a reasonable period of time, please:

Check your spam or junk email folder
Verify the email address entered during checkout
Contact us for assistance

Support Email: MoonRatStudio@gmail.com

Download Issues

If you experience problems such as:

Missing files
Corrupted files
Broken download links
Incorrect file delivery

Please contact us and we will make reasonable efforts to resolve the issue promptly.

Customer Responsibility

Customers are responsible for:

Providing an accurate email address during checkout
Ensuring they have compatible software and devices to access purchased files
Downloading and saving purchased files after delivery

Contact Information

Questions regarding this Shipping Policy can be sent to:

MoonRat
Email: MoonRatStudio@gmail.com
Website: TheMoonRat.com